Complaints Policy2018-11-19T09:59:47+00:00

Complaints Policy

Quote It Ltd.  is committed to providing you with a professional and efficient service. However if we do not deliver to these high standards of service, or if we make a mistake, we want to know. We will investigate your complaint and try to resolve the issue as quickly as possible.

Make a complaint

You can contact us in one of the following ways:

By telephone – 01702 560230

Or you can write to us at:

Customer Relations
Quote It Limited
2nd Floor Suite, The Maltings
Locks Hill
Rochford
Essex, SS4 1BB

To help us resolve your concerns as efficiently as possible, we ask that you provide us with as much information as possible, including:

  • Your full name, company name (if applicable) address and contact details
  • The details of your complaint
  • Any relevant reference number – including policy or claims numbers. These can be found on your insurance documentation
  • The type of insurance that your complaint relates to

If we can’t resolve your complaint to your satisfaction straight away, we will let you know how long we think it will take.

Alternatively, should you remain dissatisfied with Genesis’s final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.

The FOS’s contact details are as follows:

By telephone0845 080 1800
By email at complaint.info@financial-ombudsman.org.uk

In writing at:
Financial Ombudsman Service
Exchange Tower
London, E14 9SR

Telephone: 0300 123 9 123

We will advise you in our final response if we believe that you are eligible to refer your complaint to the FOS.